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Improvements to the utility billing system are underway, including a new notification module (Tyler Notify) for better customer communication and a plan to integrate the payment portal with WaterSmart for a streamlined user experience. These changes aim to improve how residents manage their accounts and receive important service updates.
At a glance
Rising — being discussed more frequently. 2 mentions in the last 30 days, 2 the 60 before, 1 the 90 before that.
Residents may see rate adjustments as the city implements the study's recommendations to fund capital improvements.
The entire community benefits from a reliable and upgraded water and wastewater system.
Residents will face higher monthly utility bills as rates are adjusted to cover costs.
The city is looking at how to pay for necessary water and sewer upgrades. They are trying to use impact fees from new developments to keep your monthly bill from jumping too high.
The city is looking at recommendations to potentially change water and sewer rates. This could impact your monthly utility bill.
New rate tiers are being proposed to make bills fairer for the average resident, though some commercial users will see increases.
‘Very high’ Pflugerville utility rate frustrates customer KXAN Austin
A resident expressed concern over the city's rising debt related to water and wastewater infrastructure, questioning the long-term affordability for residents.
Improvements to the utility billing system are underway, including a new notification module (Tyler Notify) for better customer communication and a plan to integrate the payment portal with WaterSmart for a streamlined user experience. These changes aim to improve how residents manage their accounts and receive important service updates.
This change would allow for single-family residential development on these lots.
Expands city limits to include land for a new lift station, potentially impacting utility services and land use.
This project will improve traffic flow and connectivity in the area.
We'll include it in your weekly brief whenever the council takes it up.
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